Email Review & Electronic Communications Surveillance

DuMont Consulting delivers comprehensive Email Review & Electronic Communications Surveillance services designed to help broker-dealers and investment advisers proactively manage regulatory risk in today’s highly scrutinized digital environment. Regulators such as the Financial Industry Regulatory Authority and the U.S. Securities and Exchange Commission consistently emphasize supervision of electronic communications, including email, instant messaging, collaboration platforms, and other digital correspondence used for client and business communications.

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Our email review and surveillance services are structured to identify potential compliance risks, sales practice violations, conflicts of interest, misleading statements, and unapproved or off-channel communications before they escalate into examination findings or enforcement actions. DuMont applies a risk-based supervisory framework aligned with SEC and FINRA expectations, focusing on both registered and non-registered personnel communications across firm-approved systems.

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DuMont Consulting supports firms by establishing documented review procedures, surveillance workflows, and escalation protocols that demonstrate effective supervisory oversight. We assist with keyword lexicon development, exception reporting, sampling methodologies, and reviewer training to ensure reviews are practical, defensible, and tailored to each firm’s business model. This structured approach not only enhances compliance effectiveness but also produces audit-ready documentation that regulators expect to see during routine examinations.

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As part of our outsourced CCO services for investment firms, email review and electronic communications surveillance become an integrated, ongoing compliance function rather than a reactive task. We work closely with firm leadership to ensure policies, Written Supervisory Procedures (WSPs), and recordkeeping practices remain aligned with evolving regulatory guidance on electronic communications, including supervision of remote work environments and emerging communication technologies.

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By proactively monitoring electronic correspondence, DuMont helps firms detect issues early, demonstrate a culture of compliance, reduce enforcement exposure, and protect their regulatory standing. Our scalable approach allows firms to meet regulatory obligations efficiently while maintaining operational flexibility—making communications surveillance a critical pillar of a modern, regulator-ready compliance program.